Refund policy
RETURN & REFUND POLICY
DIGITAL PRODUCTS
Digital purchases (PNG clipart, stock photos, watercolor designs) are final and non-refundable. Once downloaded, these digital assets cannot be returned due to:
- Intellectual property protection
- Instant delivery nature of digital goods
- Impossibility of controlling use after delivery
No exceptions. This protects both our creative work and ensures fair licensing for all customers.
PRINT-ON-DEMAND PRODUCTS (via Gelato)
For physical products (art prints, tote bags, greeting cards, t-shirts):
- 14-day returns from delivery date
- Items must be unused and in original condition
- Return shipping paid by customer
- Refund issued after item inspection
- Quality issues may be eligible for replacement at no cost
For returns or quality concerns, contact: hello@bloomandpixelstudio.com
Gelato, our print-on-demand partner, handles all physical product disputes. For detailed terms, visit gelato.com/returns.
TECHNICAL ISSUES
If you experience technical problems (files won't download, order never arrived, corrupted files), contact support immediately. We're happy to help resolve issues within 14 days of purchase.
For returns or quality concerns, contact: hello@bloomandpixelstudio.com
Gelato, our print-on-demand partner, handles all physical product disputes. For detailed terms, visit gelato.com/returns.
No Refunds on Digital Downloads
All sales of digital products are **final**. Because digital files are delivered instantly and cannot be "returned," we do not offer refunds, exchanges, or cancellations once a purchase is complete.
This is standard practice for digital goods and is clearly stated at checkout.
Exception: Defective or Undeliverable Files
We will issue a replacement file or full store credit (your choice) if:
- The downloaded file is corrupted and cannot be opened
- The ZIP archive is incomplete or contains missing files
- The download link fails to deliver the files after 3 attempts
- The files delivered do not match the product listing description
To report a defective file:
1. Email hello@bloomandpixelstudio.com within 7 days of purchase
2. Include your order number and a description of the problem
3. Attach a screenshot showing the error if possible
We will respond within 2 business days and resolve the issue promptly.
What We Do NOT Accept as Grounds for Refund
- "I changed my mind" or no longer need the files
- The style was not what you expected (preview images are shown on every listing)
- Technical issues with your own software opening the files (PNG files open in any image viewer)
- Accidental purchase (please review your cart before checkout)
- The images were AI-generated (this is disclosed in every listing)
Chargebacks
Filing a fraudulent chargeback after downloading the files constitutes theft. We keep records of all downloads and will dispute all chargebacks with documentation.
Contact
For any issues with your order: hello@bloomandpixelstudio.com